The Common Deputy appears before the Governance Commission of the Parliament of the Canary Islands to present the 2021 Annual Report
The pandemic has distanced the public administration from citizenship, which was understandable in 2020 but "unjustifiable" last year, the deputy of the common, Rafael Yanes, said this Thursday, who has warned that in Dependency
there are appeals pending resolution since 2014with claimants who are likely deceased.
Rafael Yanes, who has presented the report of the Diputación del Comun corresponding to 2021 before the Commission of Governance, Autonomous Development, Justice and Security of the Parliament of the Canary Islands, has announced that on May 26 he will bring to the Chamber an extraordinary opinion on matters of Dependency, the one you expect to dial «
a turning point« to »clearly» improve management in this area.
The Unit is the issue that raises the most concern among citizens, who in 2021 presented 3,671 complaints to the Diputación del Comun in relation to public administrations, and in this regard the head of the institution has specified that if the demands of previous years are added , currently there
5,099 files in process.
The data confirms the ascending line of the institution as a public service, to the point that in four years
it's been duplicated the number of people who come to their offices "to confide their problems with the public administration," said Yanes.
The deputy of the common has also shown his satisfaction with the response of the administrations, so that no declaration of obstructionism has been signed, and the number of reminders of the legal duty to respond has decreased by 63 percent and by 52 percent cent of warnings.
And for Rafael Yanes, the most striking of the “continuous” complaints presented is how “
it leaves much to be desired« the telephone attention of the administration, on which it has indicated that the 012 works reasonably well and the Social Security »unfortunately badly«.
About this last entity, which depends on the central government, complaints have increased by almost 96 percent and there is "an outcry" in the Canary Islands for its "unacceptable" behavior.
Between the two extremes there are a multitude of councils, municipalities and other public entities that have to "obviously" improve telephone service because "it cannot be that a person calls and is answered by a machine that tells him to dial 1, 2, 5... in a bureaucratic labyrinth in which many administrators get lost.
Rafael Yanes has stressed that, when a citizen calls an administration, he must be answered by a person
even if it takes effort, while he has attacked the entities that force us to wait “on the street, standing up, in the sun, in the rain... when later we all go together to the gym, the supermarket and the restaurant. It is inadmissible."
As for the management areas, 27 percent of the complaints received refer to dependency and disability and Rafael Yanes has referred to delve into this area when he presents the corresponding extraordinary report next week, to add that the General Directorate of the area admits that
has no means and the established deadlines are exceeded "in three, four or eight times".
In social services, the delay in the files of non-contributory pensions is recurrent, with
a processing period of 90 days and a delay of up to 500, and in the Canarian insertion provision, with a 60-day term that in practice is extended to 300.
Yanes has also indicated that eviction complaints double those of 2020, although they are half of those received in 2019 because there have been two decrees to paralyze the execution of evictions, but everything indicates that “from now on it will return
to increase the number of complaints« for this matter.
For the Deputy of the Common, this highlights the shortage of public housing in the Canary Islands, with a park of 16,000 properties compared to 60,000 in the Basque Country, which also prohibits by law that they be sold and therefore there is always a "powerful" figure of houses to care for people «
that are seen on the street«.
In terms of health, "once the pandemic is over" the reality of waiting lists has returned, where the Canary Islands register the worst figures in Spain with an average of 118 days for a specialist doctor and
one44 for an operationwith more than 30,000 patients suffering from this delay, and Rafael Yanes has called for more resources to be provided to this public service.
In this regard, he has had a special mention for rare diseases, a situation suffered by
140,000 families in the archipelagoand has asked the Ministry of Health to create a reference center in this area as there are patients who take up to 10 years to be diagnosed.
Regarding gender equality and violence, she underlined that the Canary Islands is the only Autonomous Community that lacks a specific protocol on female genital mutilation, and she has indicated that 761 girls have been identified on the islands as
risk of suffering this practice.
In addition, the Deputy of the Common has addressed the five councils of the non-capital islands and the 88 municipalities to remind them that they have the obligation to have a
sexual harassment protocol in the Laboral scene.
Likewise, the Diputación del Comun has initiated an ex officio action when it perceives discrimination against women in the bases of access to the local police, compared to the regional security forces.
The head of the body, who has reminded the deputies that "obviously the Diputación del[...]
receives the complaints and not congratulations« for public work, has also recommended that an Animal Welfare Institute be created to centralize policies in this area, with the participation of the Canarian Federations of Islands and Municipalities, Fecai and Fecam