June 17, 2021

What if you could choose your hotel according to the treatment you give your employees? | Economy

What if you could choose your hotel according to the treatment you give your employees? | Economy

Imagine that, in addition to the stars or the location, you can choose a hotel based on whether or not you treat your employees well, whether they are external or not, if they have or are offered sufficient training, etc. This is what the project "Fair, Labor-Responsible Hotels" aims for, which was presented on Tuesday by UGT and CC OO and which has the support of the Ministry of Industry, Commerce and Tourism. It is a system designed with the Faculty of Tourism of the University of Malaga that evaluates a series of work parameters to certify, with a seal of quality, that an establishment respects labor regulations and offers decent conditions to its workers.

The project, proposed by the trade unions to the Faculty of Tourism of the University of Malaga, consists of an evaluation system that qualifies a hotel based on six criteria (dimensions are called by the project), which in turn are subdivided into a total of 18 "indicators", explained Antonio Guevara, dean of the faculty of Malaga. They are the following: company-worker relationship (analyzes the application of agreements or freedom of association in the company); employment (analyze temporality or rotation); health and safety (prevention and accident rate); training and professional development; diversity and equal opportunities (conciliation, composition of the workforce by sex or gender gap) and pay equity (distribution of maximum and minimum remuneration).

The idea is, with these parameters, that they weigh between 15 and 20% each for the note, grant a hotel a specific score and grant or not the seal of quality. A web, fairhotels.es, – already operative, but only for information – will serve so that customers can know which hotels have the seal and, soon, so that the hotels that want can make themselves a preliminary self-assessment. However, to obtain the certificate, the hotel must contact the unions so they can take the exam and award the note.

It is not yet determined what grade will be the minimum necessary to obtain it or if it will be obligatory to approve all the dimensions or if there will be differences between the approved scraped and the outstanding. What is clear is that there will be some parameters without whose compliance there will be no seal. It is still in the "implementation phase" and there are fringes to be outlined and the idea is for the system to be fully operational during Holy Week, union sources explained.


As explained by José María Martínez, secretary general of the CC OO Services Federation, the unions are already "talking to hotel chains so that they" voluntarily sign up to be evaluated. "The idea is to launch the website fully operational when a chain has already obtained the certificate, so that it serves as a drag to others. "From the University, we think that many chains and hotels meet the indicators and for them to have the seal can be a competitive advantage over those that do not," Guevara said. With this stamp we help eradicate unfair competition, "explained Miguel Ángel Cilleros, UGT's services manager." It is an opportunity for the businessmen who comply, who complain that the criticism puts them all in the same bag, claim, "said Martinez.

Martínez and his counterpart at UGT trust that the Spanish establishments and chains will welcome the initiative, whose ultimate goal is to improve the quality of employment in the tourism sector. "We have good prospects," said Martinez, citing other countries where there are similar initiatives and "work," such as the US, Canada, Ireland or some Scandinavian countries. However, he pointed out that institutional support is "fundamental". Both unions have stressed that the Spanish project, although it is part of this same international initiative, is "more ambitious", thanks to "high and demanding" indicators, according to Cilleros. Guevara went further by pointing out that the aspiration is for Spanish to become an "international certification system".

The Minister of Industry, Commerce and Tourism, Reyes Maroto, who participated in the event, showed the support of her department. "We contribute with our support to this project and we will scale it up to incorporate the autonomous communities and the town halls and the private sector, so that this is an added value to the Spanish tourist offer," said Maroto. The minister has celebrated the project as another milestone to achieve "that good data on tourism volume and spending in Spain have a reflection on people", in the 2.4 million workers in the sector, which contributes 11% of GDP to Spain and 12.8% of employment. The dean himself has acknowledged that "in recent years, we have seen a deterioration in employment conditions in the tourism sector." "We want customers to know that the stars of the hotels are their workers and workers," said Cilleros.


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