The solution recommended by the Bank of Spain if you have a torn or damaged banknote



Due to daily use or other daily circumstances, cash can suffer mishaps. A broken or damaged euro bill can be rejected when we try to pay with it in a physical store. However, from the bank customer portal of the Bank of Spain they call for peace of mind and remind that banknotes that are stained, wet or burned or without a piece can be exchanged for a new one of equal value. However, there is an unavoidable requirement: in order to make the change, it will be necessary to present more than half of the original surface of the banknote or to demonstrate that the missing part has been destroyed. In this way, people who have impaired cash in their portfolio can present it at a Banco de España branch for recognition and subsequent exchange for a new one. The central entity will be in charge of making the change or transferring the equivalent amount to a bank account indicated by the user. The paper will be analyzed in the Banknote Analysis Unit and if the experts of this department rule that the delivered unit is legitimate and subject to payment, a new banknote will be delivered. But, the operation carries a small surcharge in some cases. The exchange of damaged tickets is subject to a commission of ten euro cents per ticket, if the number of units exchanged is equal to or greater than one hundred and if the anti-theft devices have to be activated. No commission will be applied when the banknotes have been damaged as a result of robbery attempts or perpetrations, situations that will be justified with a photocopy of the complaint filed with the police or judicial authorities. On the other hand, if the ticket exceptionally presents a manufacturing defect, it can be exchanged on presentation under similar conditions at any branch of the Bank of Spain or through a credit institution. The Bank of Spain reserves the right to refrain from carrying out certain operations and/or to limit the form of payment of the exchange depending on the circumstances. Procedures Defective and damaged banknotes can be presented both at the Banco de España building in Madrid located at Calle Alcalá number 48 and at any of its branches. The first step is to provide the information contained in the information form "Printed defective and damaged tickets" found in the "Processing" section. In the “other information of interest” section, information on the Banco de España branches is available.



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