At present, certain legends continue to circulate in relation to the rights of consumers in their purchases both physical and on the web during sales. In this sense, the lawyers of Legálitas, analyze and deny the most common hoaxes that exist on the sales periods:
1. «I have to hurry, because the sales last little»
At present, shops can freely set sales periods and not stick to certain deadlines, which is why some establishments or chains start their sales even during the Christmas season and extend them up to two months later. Therefore, it makes no sense to defend the idea that the days of discounts are limited and invariable since there are now several opportunities throughout the year.
2. «Always (or never) you can return what you bought on sale»
It must be remembered that both changes and returns are a courtesy of the establishment, and it depends on each store, not that we are in a sales period or not. In addition, said return policy may not be modified in rebates, so, if at the margin of this time the establishment has a specific policy of, for example, admitting the return of the product and refund of the money within 30 days after the purchase, On sale this policy must be maintained.
There are exceptions to this rule if the items are defective, in which case the law does guarantee that such product can not only be returned, but that the customer could even receive compensation for the damages that this defective item could have caused.
3. "Discounted items have defects or defects"
The fact that a store lowers the prices of some of its products does not mean that these price-reduced items are in poor condition. Nor should the sales be confused with the sale of balances in promotion or in liquidation, nor can the sale of damaged or damaged products at a lower price be branded as rebates.
The guarantee is a right that protects consumers in the event that a product is purchased that later proves to be defective. If an incident of this type occurs, repair or replacement of the product may be claimed within two years after purchase. Within this warranty period, during the first six months the product defect is assumed to be of origin, while afterwards it will be the client who must demonstrate that, indeed, the defect is the responsibility of the establishment and, therefore, of origin.
4. "The sales must be of a certain minimum percentage"
It is not uncommon to go to stores during the sale period with the intention of taking advantage of juicy discounts to find that, in reality, the discounts with respect to the initial price are minimal. However, it is not a deceptive practice, as some consumers consider since each trade is free to choose what kind of discounts it applies to their products, however minimal they may be. What the law does require is that the discount is clear, and you can easily read both the discounted price and the old. It is up to the consumer to assess whether such discount is worth it or not.
5. «Online purchases imply the same purchase conditions as those of physical stores»
The main difference to take into account when buying from a distance or on a website is the right of withdrawal, thanks to which all purchases made online can be returned within the first 14 days without explaining the reason or that the product presents any defect, unless they are products made in a personalized way or perishable goods.
The right of withdrawal does not imply any penalty or additional cost, although the establishment can ask the client that the latter be in charge of the return shipping costs. Therefore, Legálitas experts recommend consulting the conditions of the store in this regard before making the purchase.
6. «There is only one garment left and it is that of the shop window: they tell me that they cannot sell it to me»
If a store refuses to sell the last available garment to a customer because, for example, it is that of the storefront or has a mannequin, he must know that he has the right to buy it. The establishments must sell their products offered, according to the order of request of the customers, and provided they have available stocks. The only thing that they can oppose to sell are those aesthetic elements, of decoration or any other that are not expressly for sale.
7. «On sale you cannot pay by card»
Finally, there are those who think that payment by credit or debit card is not accepted on sale days, which is no more than a hoax, since the only limit that establishments with POS can set their customers is for amounts , for example, a minimum payment of 5 euros, and not for the items purchased. If an establishment allows payment by card, you must also accept it for the purchase of discounted items, regardless of factors such as the type of promotion or the time of year.