People who suffer or are aware of situations of racial or ethnic discrimination, or racist hate crimes will now have a new way to report these events: it is the telephone number 021. The creation of this assistance line appears in the Bulletin State Official (BOE) posted this mondaybut the service will not come into operation until the operator that will manage it is designated.
"Institutional racism exists and cannot be reduced to fanatic individuals"
The objective, according to the Executive, is to try to facilitate complaints, since it is suspected that many racist attacks go unnoticed. Like the number against sexist violence (016) or the one for violence against the LGTBIQ+ collective (028), the new 021 is completely free and does not leave a trace on the bill.
The purpose of the telephone assistance service is to provide free telephone assistance, including specialized legal advice, to people who suffer, have suffered or know of situations of racial or ethnic discrimination, or racist hate crimes and is intended for all citizens, being able to address both an individual victim of discrimination for racial or ethnic reasons, and a group of people who have suffered a discriminatory incident for this reason, ”says the BOE.
The creation of this assistance line stems from a request made on July 12 by a body dependent on the Ministry of Equality, specifically the Council for the Elimination of Racial or Ethnic Discrimination (CEDRE).
an electronic mailbox
It is this body that since 2013 manages the Service for the Assistance and Orientation to Victims of Racial or Ethnic Discrimination, which has a network of 23 offices distributed throughout the national territory and which until now had an electronic mailbox for complaints ([email protected]) to which line 021 is now added.