May 14, 2021

The Colombian Government and IBM launch a virtual assistant on COVID-19



The Colombian government launched this Friday a virtual assistant with artificial intelligence from the International Business Machines (IBM) that will solve citizens’ questions about the coronavirus, of which 3,233 infections have been confirmed in the country and 144 deaths.

“Development occurs as part of the national government’s strategy through which it seeks that citizens have more communication channels to resolve their concerns and that they be resolved in a timely manner,” explained the Presidential Ministry for Transformation. Digital in a statement.

According to the information, this new technological tool will provide “automated responses” to citizens’ concerns about the pandemic, such as symptoms and forms of protection, questions “that are generally received through phone calls or text messages.”

“The use of new technologies such as artificial intelligence, facilitates decision-making and, on this occasion, helps us deliver quick answers to the main questions asked by citizens,” said Víctor Muñoz, presidential adviser for Digital Transformation, quoted in information.

QUICK HELP TOOL

The virtual assistant is based on IBM Watson Assistant for Citizens, an artificial intelligence platform capable of adapting to any industry or use case that this time is trained with information about the coronavirus.

On the way the system works, the Ministry explained that the platform, trained by a team of Colombian experts, takes the data available from external sources and delivers official information previously validated by the Government.

“IBM has years of experience helping thousands of global companies and institutions to use natural language processing and other advanced artificial intelligence technologies to better meet the demands, and now apply it to the COVID-19 crisis,” he said in the same document Patricio Espinosa, general manager of IBM Colombia.

The company assured that it is providing this service throughout Latin America and that it collaborates with organizations around the world in the United States, the Czech Republic, Finland, Greece, Italy, Poland, Spain and the United Kingdom, among other countries.

The service, which includes access to 15 user dialogue intentions, may be used by state and local government agencies, and hospitals or other health care organizations, which will have the option to customize the solution to answer questions specific to their area. or region.

Colombia has been quarantined from March 25 to April 27 to contain the coronavirus, of which there are cases reported in 24 of the country’s 32 departments.

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