Ryanair announced on Monday afternoon that its website and mobile application will not be available for 12 hours: from 6 pm on Wednesday, November 7, until approximately 6 am on Thursday, November 8. During this time, the services of check-in online They will not be available, nor will it be possible to make new reservations or changes in existing reservations, the company said in a statement.
The airline indicates that it has contacted by email and SMS message all customers who have reservations to fly on Wednesday 7 and Thursday 8 November, advising them to dol check-in of your flight this Tuesday, November 6, before the closing of the web page.
The measure can cause serious problems to customers who do not notice the announcement since the company forces its customers to check-in online, and applies a surcharge of 50 euros to those who do it at the airport. There are also surcharges for changing reservations by phone or in person that can exceed 100 euros.
The measure coincides with the new baggage policy that forced all travelers to pay for luggage since November 1 of hand, that until now were free.
Ryanair has attributed this disconnection of its website to maintenance tasks without specifying the reasons and has expressed its apologies. "We sincerely apologize for any inconvenience this optimization work may cause in our systems, which will improve Ryanair.com, the largest travel website in Europe," said spokesman Robin Kiely, from Ryanair.