July 4, 2020

Ryanair prevents a young Valencian girl from flying with her electric wheelchair – La Provincia

The airline Ryanair will prevent a Valencian passenger from flying with her wheelchair on December 9. This has been reported in social networks Belén Hueso, a neighbor of Alboraia who had planned to pass the December bridge in Seville and return on a flight from the Irish company, but has been surprised by the refusal of the company to accept its wheelchair, an essential element for bone mobility.

The affected will travel to the Spanish capital by AVE, but for her return to Valencia she had bought two tickets with Ryanair. In the registry that people with functional diversity who need assistance or bill the wheelchair must make, Bone completed the documentation but the airline subsequently rejected the transfer of his electric chair "because they ensure that it does not fit in the hold of the plane" , explains Bone.

The company reports on its website that "Customers are allowed to travel with their own electric wheelchair / mobility scooter" and recommends informing the size and weight of the chair in advance, something that the affected did. Ryanair limits the capacity of its aircraft to two chairs per flight. In addition, they claim that "safety reasons" to accept only the chairs "containing dry batteries, gel or lithium-ion", as is the case of the Valencian.

However, in the explanations that this Valencian and her family have obtained from the company through the customer service chat, the low cost airline alleges that "the chair is too high and does not fit" in the hold of the plane, explains Bone while showing his surprise because "they had never told me something like that".

The company indicates on its website that the dimensions of the "folded wheelchairs must not exceed 81 cm (height), 119 cm (width) and 119 cm (length)". However, the chair model used by Bone does not allow it to fold and is 102 centimeters high.

According to this Valencian, from the airline he was proposed to "travel with a manual and folding chair" But Bethlehem Bone is affected by Friedreich's Ataxia, a rare neurodegenerative disease that prevents him from using a manual-powered vehicle, so the company's alternative was not valid.

In this situation, Belén Hueso requested through the customer service the refund of the amount of the two tickets purchased, but Ryanair "has told us that the money does not return it under any circumstances." However, the company has contacted the affected party within 50 minutes of publishing this information by telephone to inform you that you will be reimbursed the full amount of the tickets in the next seven days.

Hueso and his sister, with whom he will travel to Seville, have had to buy two tickets at another company more to return from the Andalusian city to Valencia "because Ryanair does not give his arm to twist". In addition, it will present "the necessary claims to end these so indecent situations".

Purchase of the ticket with the information on the necessary assistance and the billing of the wheelchair.

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