Renfe will allow you to buy AVE tickets one year in advance after criticism of its new fare system


Madrid

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User criticism of Renfe’s new rate system has had an effect. At least, in part. The railway operator has announced this Friday that it will expand the advance sale of 58 services of AVE-Media Distancia one year. A policy with which the public company seeks that travelers “can obtain cheaper prices and schedule their trips in advance.”

The company’s intention is to extend this advance sale to a total of 108 AVEs by the end of this month. And the figure will increase in the future, as Renfe intends to reinforce this service so that its customers perceive the price reduction that the company promised when it modified its rate system last spring.

After the redesign, which was definitively implemented on July 1, Renfe began to offer “à la carte” tickets, as low-cost airlines such as Ryanair. Instead of offering ‘Tourist’ and ‘Preferential’ rates, the company began to sell three packages: ‘Basic’, ‘Choose’ and ‘Premium’, from which the final trip is configured based on what the client demand, such as wider seats or additional luggage space.

The company
guaranteed
that the new system would offer discounts of over 16% on routes such as Madrid-Barcelona. “The measure pursues the objective of making the purchase of tickets easier and cheaper,” the company highlighted. But the reality is that the change also caused a rise in certain services. Social networks were filled in the summer with criticism of the company made by users who could not access the web or who were with modifications such as a surcharge for modifying or canceling tickets.

Renfe seems to have dealt with these complaints, and although it will not modify its new pricing system, it will allow users to book their ticket further in advance. A change that will make the journeys of the most forward-thinking travelers cheaper.

«The measure joins others that Renfe has adopted to facilitate and lower the price of ticket purchases and is also part of the Strategic Plan with which the company intends to improve the quality of services, customer experience and efficiency of the resources and means used ”, highlighted the operator.

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