More than 675,000 people have requested information on the covid line in the Canary Islands

Health on the phone line that answers questions about the covid in the Canary Islands.

Healthcare on the phone line that answers questions about the covid in the Canary Islands.

The Ministry of Health has reported this Thursday that more than 675,000 people have requested information on the telephone number 900 112 061, known as the covid line, which was launched on February 2, 2020 to give information related to coronavirus.

The Ministry of Health explains in a statement that it is a service coordinated by the Canarian Health Service (SCS) pioneer in the Spanish territory and began operating two days after the first case of covid-19 was detected in Spain, in La Gomera.

In the first six months of this year 314,582 people have called 900 112 061 to request assistance, consultation or information related to the virus, which represents a daily average of 1,738 users, and has meant an increase of 37.08 percent compared to to the last semester of 2020.

If the reference is the first six months of 2021, the daily average number of people served stood at 1,738, with January being the month with the highest activity, with 60,236 assisted citizens, followed by March, with 57,207, and May with 54,189.

A similar demand was registered in June and April, responding to 52,189 and 49,800 people respectively, while February was the period in which the least activity was registered with 40,961.

Access to line 900 112 061, which operates 24 hours a day, 365 days a year, has two levels of assistance.

On the one hand, it responds to citizens who only request health information related to the disease and, on the other, the health personnel of the “COVID Table of the SUC” make inquiries about the clinical situation of positive patients or those who have suspicions of be.

Attention to inquiries about the coronavirus

These nursing and medical professionals attend the consultations, confirm whether the symptoms are compatible with the disease and establish the steps to follow in each case, transferring the information to Public Health and Primary Care for the control and monitoring of patients.

This system also allows the registration of all calls, which guarantees the control of those that cannot be attended at the moment by health personnel due to a specific saturation, being the service the one that subsequently contacts the user, says the Ministry of Health.

To these coronavirus data are added urgent health incidents related to the covid-19 that have been received in the Coordinating Center for Emergencies and Security (CECOES) 1-1-2.

In total, in the first half of 2021, SUC health coordinators resolved 7,078 virus-related incidents that entered through the 1-1-2 line.

In order to make responsible use of emergency services, the SUC reminds that the established norms must be followed to prevent the spread of the disease, and insists that if you have symptoms compatible with covid-19, you should call line 900 112 061, free of charge, before continuing with the daily activity.

Likewise, it highlights the importance of performing isolation correctly when it is prescribed and if you suffer a serious worsening of symptoms, you should immediately call 1-1-2 to be attended directly by the staff of the Canary Islands Emergency Service (SUC).


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