Marriott, the largest hotel chain in the world, reveals that the reservation system of its subsidiary Starwoord suffered an unauthorized access to its database that exposed the personal information of up to 500 million customers worldwide. The intrusion dates back to 2014 but was not detected until last September and it was not until last week when its reach was known. Their shares fell 5% before the Wall Street appetite.
The company reports that in most cases, hackers were able to access information from clients who stayed overnight on their properties such as names, addresses, phone numbers, emails, passport numbers and travel itineraries. It is not ruled out that the introsu could also have access to data related to credit cards.
Marriott says he is doing everything he can at this time to resolve the situation and assist clients. The security breach was detected two months ago with an internal tool that indicated the problem. But it took several weeks for the company to track all potentially affected information and determine what kind of content could have been compromised.
After the internal investigation, it was determined that a third party had access to the database, copied information that was not encrypted and tried to steal it. Marriott acquired Starwoods two years ago to create a giant with more than one million rooms all over the planet He paid for it 13.6 billion dollars, after a bid that lasted several months with the Chinese conglomerate Anbang.
Marriott has created a website (info.starwoodhotels.com) and a call center to inform customers. In addition, it will send emails to those affected and allow free access to the WebWatcher service to verify if your personal data is used. Starwoods has among its brands the Sheraton, Westin, Le Méridien and Four Points hotels.