Since last June 10 the Congress of Deputies approved the Minimum Vital Income unanimously, chaos has gone hand in hand with this benefit. The measure reinforced the protection network in Spain, “historically deficient” although, “unfortunately, the deployment of this national plan is facing many problems.” This is the opinion of Esade EcPol, led by former Citizen Deputy Toni Roldán, who also recalls that in August, only 19% of the applications had been processed and thousands of families entitled to receive the IMV had not yet been able to access its benefits. According to the analysis prepared by economists Jorge Galindo and Octavio Medina, the Ministry of Social Security headed by José Luis Escrivá has made some basic design errors. First of all, the excessive brocracy stands out. ‘Citizens must not face a slow bureaucracy to access the benefit. Let’s consider the possibility of simplifying applications and transferring the administrative burden from citizens to the State, “they assure. They also aim to avoid “having to provide the same information several times and provide free assistance when necessary.” “Adding an administrative burden can significantly reduce access to the minimum income,” they point out from Esade. “Physical offices are important” The business school further recommends that you seek “an accessible and non-stigmatizing experience” and recommends being aware of your preferred communication channels: “physical offices are important for those with limited access to a computer . Let us seek respectful and destigmatizing interactions: the citizen feels legitimately humiliated and angry if he is not treated with respect. Finally, economists recommend contacting the recipients directly since the lower-income population is more likely to be unemployed and not to file their taxes. “This means that if we only rely on traditional administrative data to identify the recipients of the program, many of them may be excluded from the program.” Therefore, he proposes to study “the role that local governments and community organizations can play” and that their data be used for our identification processes, “in order to ensure that no one is left out.” “We contact directly with the target population of the IMV to improve the participation rate in the program,” they conclude from Esade. .