Is the consumer entitled to a refund if restrictions prevent him from going to a hotel?


A man checks into a hotel.

A man checks into a hotel.
EFE

The Consumers who cannot enjoy a hotel reservation or a contracted activity due to restrictions imposed on Holy Week by covid may request cancellation of the services and obtain the refund of the money paid or opt for a voucher or voucher if the entity offers it.

The Confederation of Consumers and Users (CECU) underlines this aspect, one day after Holy Week begins, in which Communities will limit mobility until April 9, with which the local tourism will predominate.

Activity hotelier It will be increased, in addition to outdoor activities, such as hiking or bike rides or tourist routes, but current circumstances can cause situations that prevent or make it difficult for us to enjoy the long-awaited vacations.

Situations, such as an increase in the number of infections that make us fear moving or that implies new restrictions on mobility, or a contagion in our environment that prevents us from traveling.

According to CECU, the first thing we need to know is that if you cannot enjoy a hotel reservation or a contracted activity due to imposed restrictions, although the responsibility for the measures does not lie with the entity that provides the service, You can request the cancellation of services, obtain a refund of the money paid -after the mandatory negotiation period of 60 days- or opt for a voucher or voucher if the entity offers it.

“In any case, he will never be able to impose it,” according to the confederation.

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