September 22, 2020

France fines Apple with 25 million euros for lack of information

Apple has agreed to pay a fine in France of 25 million euros to avoid a judicial process after the French anti-fraud services have concluded that there were deficiencies in the information on the updates of the operating system of their iPhone, which in many cases slowed the mobile.

In addition to paying that fine, the largest in France in a case that has to do with the rights of consumers, Apple will have to publish a statement for a month on its website, said the Directorate General of Competition, Consumer Affairs and the Suppression of Fraud (Dgcccrf).

For this official French agency under the Ministry of Economy, the gaps in the information given by the US multinational on the update of the iOS system (in versions 10.2.1 and 11.2) constituted “a deceptive commercial practice by default”.

In case of sitting on the bench, the US group would have been exposed, if convicted, to a fine that could have reached 10% of its annual turnover in France.

The procedure was initiated by the Prosecutor’s Office in Paris on January 5, 2018 based on the complaint of the Alto Programmed Obsolescence (HAP) association following the complaints of thousands of users of the iPhone 6, SE and 7, which They had found that their devices were slower after that update.

Given the impossibility of returning to the previous version of the operating system, many of the users were forced to change batteries or even buy a new phone.

In its lawsuit, HAP initially blamed Apple for a crime of planned obsolescence, but investigators dismissed that charge during the instruction to target information problems.

The transactional agreement with the French anti-fraud service does not close to consumers the possibility of suing Apple civilly to claim compensation.

The apple group reacted with a statement in which it insisted that its objective “has always been to create safe products appreciated by customers, and an important part of that is to make the iPhone last as long as possible.”


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