The sales are no longer what they were. But although the liberalization of the discount periods means that each store can display the discounted price list at any time of the year, many stores have done so following the tradition, starting the first campaign of the year after Reyes, on the 7th of January. However, the first assessment of the Spanish Confederation of Commerce (CEC) after the first days is that these sales are lukewarm, by the dilation of the discount period at many times of the year, even before Christmas. In fact, an event imported from the United States, discounts that apply in almost all categories of products and services around the penultimate Friday in November (the called Black Friday) and phagocytes to the same Christmas sales campaign.
At any time the consumer decides to participate in a commercial event that provides for the sale of products at discounted prices, their rights are not cut, say from the Organization of Consumers and Users (OCU). These are five prerogatives you should not give up and three tips that you can apply when buying in the sales.
The previous price. The Law on Retail Management establishes that, "whenever items are offered with a price reduction, the previous price must be clearly shown, together with the reduced price, in each one of them." But it is not valid with any price that a certain product had previously, but this must be "the lowest that would have been applied on identical products in the previous 30 days". Therefore, try to look at the price of the product you want to acquire from a month before the sales begin, and requires that the regulations apply.
The label. Find out that, next to the discounted price, the original still appears. Or, alternatively, that the percentage of the discount that will be applied to the first price is clearly indicated. If that were not the case, it is your right to ask for the lowest price that the item you are interested in had in the last 30 days.
The special conditions. In period of sales, there are stores that usually impose limitations on the acceptance of payment by card, for example, or in the returns. This practice "is allowed", admits the spokeswoman of the OCU, Ileana Izverniceanu, "but these conditions must be clearly indicated, and in a visible place for the consumer". This is not the case? Point it out
The guarantee One of the conditions that can not vary when a product is sold at a reduced price is the expiration of its warranty: two years for new items and one for second-hand goods. "The legal guarantees are the same during the sales or outside that season," emphasizes Izverniceanu. Demand that it be so.
The frauds. If you are having a problem or you are realizing that they are trying to rip you off, do not bend your head: the fact that you are buying a product that carries a discount does not prevent that before a scam reactions as at any other time. "The good buyer of sales does not resign," insists Izverniceanu. In this way, "if you can not reach an amicable agreement, you must request the complaint form and put your complaint in it". And remember: it is mandatory that each establishment has claim sheets available to its customers.
The list. 33% of Spaniards recognize that they buy impulse things they do not need and 27% assure that they often acquire objects and services that they can not afford. From a Kruk survey, a group of companies that are dedicated to the collection of debts, it follows that the most indebted are also the least cautious consumers. 39% of those who do not have any debt buy only what they had planned in advance. On the contrary, only 25% of those who have to pay for a letter manage to do it.
Therefore, "making a meditated purchase and according to what we can afford will make it easier for us to keep our home's economy healthy," stresses the director of business development at Kruk, Ana Suárez. To achieve this goal, nothing better than writing a list of what is needed, according to the OCU. "Thinking about what we need before leaving stores is a good way to avoid compulsive purchases", Says Izverniceanu.
The ticket. It is essential to keep the receipt of purchases. Without it, you lose the right to change or return the products, or to claim after the purchase.
The arbitration. If the first attempt in agreement with the merchant fails and everything goes wrong, the user can go to the so-called consumer arbitration system. "It is an instrument enabled by the Public Administration to claim in terms of consumption and resolve conflicts," Izverniceanu explains, "and consists of a free procedure, which is usually resolved in about six months." Therefore, the OCU advises choosing establishments that adhere to this system, as far as possible. The drawback is that consumers and companies have to go to it voluntarily. If the commerce does not do it, the last resource will be the judicial one.