Thu. Apr 25th, 2019

Endesa opens its first digital and interactive customer service office in the Canary Islands - La Provincia

Endesa opens its first digital and interactive customer service office in the Canary Islands - La Provincia


Endesa opens its first digital and interactive customer service office in the Canary Islands. The energy company inaugurated the new space yesterday, located on Paseo de Chil in Las Palmas de Gran Canaria, which houses 14 agents and a coordinating supervisor.

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The new office, which replaces the former business headquarters of the company located in the basement of the Woermann building, has been in operation for several days and enters fully into the era of digitalisation. Its 500 square meters incorporate "interactive spaces" to improve the customer experience. To this end, Endesa has installed digital screens and a demonstration center to inform and solve doubts to consumers through audiovisual content. Customers, through these procedures, can obtain advice on energy efficiency, air conditioning, thermos or recharging points.

The new space is aimed at domestic consumers and small businesses because large customers have a personal manager. The office, which is open from eight in the morning until six in the afternoon, has a waiting room with Wi-Fi connection, USB chargers, a children's area and an auditorium for informative talks.

The company informed yesterday that with this new model of relationship with the customer the attention will be adapted to each profile while streamlining the procedures and negotiations with the digitalization of the office, which also has access through Olof Palme street.

The inauguration of this space, which featured a small cocktail, began at 7:30 pm yesterday. The event was attended, among others, by the Director of Commercialization of Endesa, Javier Uriarte; the general director of the energy company in the Archipelago, Pablo Casado; the Minister of Economy, Industry, Commerce and Knowledge of the Regional Executive, Pedro Ortega; the Minister of Economic Development, Energy and R + D + iCabildo of Gran Canaria, Raúl García Brink, as well as different representatives of consumer associations and farm managers.

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