Jdigital, the Spanish Association of Digital Gaming, and FEJAR, the Spanish Federation of Rehabilitated Gambling Players, have presented this Tuesday an agreement to launch a free telephone number (900 533 025) available to people who present disorderly behavior regarding games of chance and which, for now, will be included on the websites of eight operators: Codere, ebingo, Entain, Flutter, Sisal, Sportium, Wannabet and Winamax.
The employers' association of the written press appeals the decree of advertising of the betting houses
The agreement is a consequence of Royal Decree 958/2020 approved by the Government on November 3 to regulate the advertising of bookmakers. That decree, which Jdigital has appealed in the Supreme Court Considering it "discriminatory, unfair and disproportionate", it obliges operators to set up a customer service telephone service to provide information and assistance on safe gambling, informing them of the risks that gambling activity may generate, the possibility of carrying out a self-assessment test or enroll in a self-ban registry.
This telephone, according to the decree, can be enabled "directly by the operator, individually or in conjunction with other operators, or through third parties, after the appropriate agreement signed for that purpose.
The general director of Jdigital, Andrea Vota, has explained in a telematic press conference that this initiative has arisen from a collaboration agreement with FEJAR that includes the implementation of several measures that emanate from that decree and that has been approved in a "Unanimous" by the board of directors of the employer, which represents 80% of this sector.
These eight companies have been incorporated in a "first phase", but Vota has not ruled out that more partners of the betting house employers' association, to which more than thirty companies are attached. "We do not rule out that this afternoon or tomorrow may add more," Vota has indicated.
The telephone number, as Maxi Gutiérrez, president of FEJAR, has pointed out, is "different" from the one available to this federation, which groups 80% of the associations of gamblers, for more than 15 years, and in which there is only information about the treatment of gambling or possible referral to a regional association for people with gambling addiction or their families.
"None of the platforms we represent are interested in having this type of behavior," Vota assured in relation to gambling, "not only in reputational terms but also in economic terms." Jdigital highlights that, according to the EDADES report, of the National Plan on Drugs, the prevalence of gambling disorder in Spain is below 0.5% in the population between 15 and 64 years old. "And it shows a downward trend."