October 30, 2020

Digital transformation: what does the future hold? | Trends

Digital transformation: what does the future hold? | Trends


With the arrival of the new year, I am often asked what has really changed in the field of technology over the past 12 months. In fact, they are not specifically interested in the evolution of digital transformation and service management. The question is due more than anything to the perception of the end of the previous year as a kind of turning point in which the platforms are repositioned, the technological methodologies are consolidated and the form factors of the devices are prepared to carry out some type of new transition.

Logically, in terms of engineering software, January is a month like any other. However, it gives us the possibility to look back and analyze the issues that we are addressing today compared to what we might have been evaluating last year.

My professional career in the technological field has allowed me to identify a tangible change in recent years in the way we perceive the cloud, data management and application engineering. software in the era of service management. As we move into 2019, we can see that the debates around digital transformation in all its forms have evolved to a point where business systems are really starting to undergo changes.

In other words: many companies have carried out the digital transformation of some – although rarely all – of their operational bases and can analyze the effects derived from the greater productivity they have obtained thanks to it. These are results in which each organization has resorted to the digitalization of work flows, efficiencies based on services and tools such as analytics big data to create not only more optimized balances, but new operating models within the teams, departments and the company in general.

Let us return to the question: what has changed in the IT sector? It seems that we are really in the process of changing the way in which new technologies are applied. In this phase of transformation, we now have the capacity to address in much greater depth the issues related to the adjustment, increase, refinement and improvement of many of the systems that have already been implemented.

  • An open mind and without restrictions

Some companies are planning the next phase of their digital training with an open mind and without practically imposing restrictions. You already know that a large part of the IT systems with which you have been operating to date will not exist in the future. This does not mean that we are facing the risk of developing a culture of eliminating and replacing these systems; it is more about being aware of the magnitude of the opportunity that awaits us.

These new IT systems provide digital workflows where DevOps practices help to optimize work experiences and help people at all levels – I mean both users and engineers. software– to achieve unprecedented productivity.

  • A logical and virtuous path

All of the above implies that, subsequently, the management team can use these clearly articulated operational models and take them beyond their technological function to design new business strategies. These will also help companies to decide which key alliances should be forged.

Logically, not everything is a path of roses. We know that this transformation also implies a profound change in the way we work and that this process is not always easy. Even so we usually observe that the situation consolidates quite quickly and companies end up having a clear idea of ​​their needs.

  • The era of 'cloud-native'

The cloud has become a reality not only in Europe, but throughout the world. There is still some turmoil in the environment cloud, but it is because companies no longer focus only on determining if they adopt solutions in the cloud, but also seek to identify which applications and data should be implemented and where they should do it in different environments cloud public and private sectors of a world that has inevitably become a cloud hybrid.

It could be said that we have practically closed the circle and, now, companies are asking themselves what they should not place in the cloud. It is a profound transformation because it means that companies are really aware that their evolution is based on improving productivity and optimizing the experiences of employees.

Most of the conversations that I am having with executives and experts of the sector are related to the business and technological developments that will take place in a time horizon of between three and five years. This is the timeframe in which the next phase of the business digital transformation is very likely to take place.

We are in the transition phase, not just contemplating and figuring out how to carry out the transformation. The last few years have been very interesting from the professional point of view and I think that this period will also have lifted the technological passions of many others.

Paul Hardy is innovation director of ServiceNow.

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