October 21, 2020

Coronavirus in the Canary Islands: The Government tries to terminate the contract of the private company that manages 1-1-2 – La Provincia


The lack of liquidity of the Grupo Norte company, which has the teleoperators service concession from the operating room of 1-1-2, has led the Government of the Canary Islands to initiate a process to try to terminate the contract with said company in advance and by mutual agreement between the parties. The mentioned company is established in several Spanish provinces and the economic-financial problems are general.

Until now, employees who take calls from citizens when they dial the unique number of emergencies, the 1-1-2they take months collecting your payroll with some delay. As authorized sources of the autonomous Executive explained yesterday, the March salary was received by the staff a week after the established deadlines. However, the regional administration authorities consider that such a situation should not last over time for two reasons. One is that the priority of the Canarian Government is for workers to be paid in due time and form for the activity they carry out and another is based on the fact that all of them provide a fundamental service for citizens, especially at this time, with a very serious health crisis. important, generated by the expansion of the Covid-19 coronavirus.

Grupo Norte was awarded the service and began to provide it in the first quarter of 2017. For a budget of around 6,600,000 euros, the aforementioned company had to be in charge of the management for a period of four years. Based on the current contract, the term of the agreement ends in February 2021. However, the delays in the payment of payrolls, the recognition by the company of its lack of liquidity and the fact that it administers a key benefit in emergency management have led the authorities to initiate a process for the termination of the contract.

Negotiation between the parties has already started and the process is ongoing. The intention is that the termination of the agreement is made by mutual agreement and as soon as possible. At this time, the priority of the autonomous Executive is to achieve an exit “as guaranteed as possible”, that is, that no harm is caused to the service and that the staff receive their wages, as well as that it be fully subrogated by the future concessionaire. .

Teleoperators are in charge of receiving, classifying and transferring emergency calls made by citizens throughout the Archipelago, that is, the process prior to being attended by a technician from the 1-1-2 operating room. The representatives of the unions Comisiones Obreras (CCOO) and Unión Sindical Obrera (USO) agree that “this is the verification of the failure of the outsourcing model of an essential service, like the demands area of ​​1-1-2 “.

“Clearly, this service should be managed directly by the public company GSC (Management for Health and Safety Services in the Canary Islands). “In this line, they recall that” teleoperators share facilities with the GSC operating area; the technical and computer resources are yours; communication between the staff of both companies is constant and essential, so GSC has all the means to assume the service and give it in a much more efficient way, “said Juan Manuel Quintero, USO representative in the Santa province room. Cruz de Tenerife The economic problems of Grupo Norte are currently affecting a total of 74 workers in the facilities of both provincial capitals.

USO and CCOO indicate that it must be borne in mind that telemarketers support a high workload throughout the year and are subject to “significant” levels of stress and responsibility. And that situation has worsened as a consequence of the pandemic, during which the number of calls has multiplied exponentially and there have been no staff reinforcements. In addition, in some cases, the 1-1-2 telemarketer’s salary is the only one that goes into different families.

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