Panamanian Copa Airlines reported Friday that it has been named "Five Star Airline" by the Passenger Airline Experience Association (APEX), one of the most important aviation industry associations world.
"We are proud to receive this recognition that is the result of the teamwork of the more than 9,000 Copa Airlines employees throughout the region, and of our commitment as an airline to offer our passengers the world-class service they deserve," he said. Copa's chief executive, Pedro Heilbron.
The award was based on the "Official Airline Ratings", a qualification program that compiles through the Concur® TripIt® application, verified passenger comments, opinions and ratings.
Using a scale of one to five stars, more than one million flights were rated by passengers on almost 600 airlines around the world, between July 1, 2018 and June 30, 2019.
To achieve the "Five Stars APEX 2020" award, users valued their travel experience at each point of contact, customer service, aircraft design, seating systems, meals, drinks, entertainment on board, were taken into account. VIP rooms, high impact campaigns and new products.
"In order to grant this recognition, more than 1.4 million flights worldwide were evaluated in almost 600 airlines. Less than 10% of the qualified airlines reached this mark, and we applaud Copa Airlines for developing an experience for passengers with service world class, "APEX president Joe Leader said.
This year Copa has been distinguished as the most punctual airline in Latin America by the US consultant FlightStats and the most punctual in the world by the British Official Airline Guide (OAG). Likewise, the Kayak flight search portal rated it as the best airline of the year in Latin America.
Copa Airlines and Copa Airlines Colombia, subsidiaries of Copa Holdings, currently offer services to more than 80 destinations in 33 countries of the Americas and the Caribbean.
They have one of the youngest and most modern fleets in the industry and a punctuality close to 90%, the best indicator of the industry in 2018.
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