The director of EL PAÍS, Soledad Gallego-Díaz, has appointed Carlos Yárnoz as new Reader's Advocate. Yárnoz replaces Lola Galán, who has held the position since October 2014. With him are already 14 newspaper journalists who have played this role, created in 1985. The defender has the task of guaranteeing the rights of readers and address their complaints , doubts or suggestions about the contents of the newspaper. It must also monitor so that the treatment of information is in accordance with the ethical and professional standards of the newspaper, reflected in its Book of style. Its activity is covered by the Statute of the Reader's Ombudsman, which guarantees its full and total independence.
Carlos Yárnoz He was born in Artajona (Navarra) in 1953 and graduated in Information Sciences from the University of Navarra. He has practically developed all his professional activity in EL PAÍS after going through the agency Europa Press and the disappeared magazine Weatherbetween 1977 and 1982. He joined the newspaper in 1983 as an informant in the section of Spain, specializing in security and defense issues.
Six years later, he was appointed editor in charge of three areas: Politics, Society and Local. Subsequently, he led the Research Team between 1993 and 1995, the year in which he was appointed deputy director responsible for the closure and coordination of editions. In 2000 he was appointed delegate of the newspaper in Brussels and, for five years, he was in charge of the institutional and economic coverage of the community policy from that city.
Back in Madrid, he served as deputy director of information until 2012. During the next two years, he was deputy director responsible for the weekend edition. He has been a correspondent in Paris between 2014 and 2017. Since then, he has published numerous opinion articles in the International section, almost all of them on European and Community policy issues.
The fact is that the new Reader's Ombudsman was a member of the Professional Committee that, 33 years ago, drafted the first draft of the Statute of the Reader's Ombudsman, a figure that did not exist until then in Spain. In 2013, Yárnoz received the Salvador de Madariaga Journalism Award for his contribution to the promotion of European awareness.
Chosen among "journalists of recognized prestige, credibility and professional solvency", the Reader's Ombudsman lacks executive responsibilities in the structure of the newspaper and has the power to make the internal inquiries he deems necessary to clarify the doubts of the readers or to discuss the issues about which he believes that an explanation must be given to the readers. The defender answers the readers, either directly by mail, or in articles published on the web or in the paper edition, always depending on the issues raised.
To address the reader's defender: firstname.lastname@example.org