The inquiries received by 016, the helpline for victims of gender violence, increased significantly last week compared to the previous seven days. According to the Ministry of Equality, registered calls grew 42% from Monday 22 to Sunday 28 March compared to the previous week. The escalation coincides with the days after the broadcast on Telecinco of the documentary series Rocío, tell the truth to stay alive, in which Rocío Carrasco speaks for the first time after two decades and she denounces having been a victim of sexist violence at the hands of her ex-husband, Antonio David Flores.
Dissection of sexist violence in ‘prime time’: what the case of Rocío Carrasco tells us about abuse
The data that the Government Delegation against Gender Violence has compiled indicates that in the week of March 15 to 21, the day on which the first two deliveries were issued, 016 received 1,458 calls and 19 online inquiries. During the subsequent seven days, in which the case has had a huge repercussion in the media, calls rose to 2,069 and requests for help via e-mail to 92. It is a rise of 41.9% and of 384.21% respectively. The chat via WhatsApp for emotional support that Igualdad launched to face the restrictions due to the pandemic and that it continues to maintain has also registered increases and has gone from 31 to 485 consultations.
The Ministry of Equality attributes the figures “to the publicity in the media of the 016 services” and their repeated appearance over several days, which “has had a strong impact.” Since Monday 22, a day after the first broadcast – this past Sunday Telecinco broadcast the following two chapters – calls and inquiries “have been especially increased between 5:00 p.m. and 7:00 p.m.”, reports the department directed by Irene Montero , for which the data show that when the media make the issue visible and spread and report on the resources available to victims, “they are the loudspeaker to reach all women, producing an increase.”
The 016, which is the state telephone, has not been an isolated event. This Tuesday the Department of Equality, Justice and Social Policies of the Government of Euskadi has also reported that the telephone number 900 840 111, which is autonomous and complementary to 016, has had an increase in calls as a result of the emission of the documentary of the daughter of Rocío Jurado. The Telephone Attention Service for Women Victims of Violence (SATEVI), which has prepared a report putting the rise in calls at 30%, also attributes it to the broadcast of the program and its repercussions. In “some of the consultations,” he specifies, “the women treated in this last week have referred to having seen the documentary and having felt identified with the situation that was reported, as well as realizing that it can happen to any woman for the mere fact of being “.
The Ministry of Equality recalls that the media, according to the Comprehensive Law against Gender Violence, “are obliged to report on available care resources” for victims. Something that SATEVI also reiterates, which points to the importance that the news or information on gender violence be accompanied by information so that women who suffer gender violence can request help. In this sense, the department headed by Irene Montero has also wanted to reiterate the “clear and forceful” message to the victims that it has indicated in recent days: “The institutions believe you, you are not alone, society is with you and it is never late to report and repair. ”
The premiere of the documentary series on the 21st was widely followed and swept 33.2% audience share. Hours later Telecinco announced that it will do without Flores, whom Carrasco denounced through the courts but has not been convicted, as a collaborator of its programs after the harsh story of the woman. Her testimony, in which she recounts episodes of physical and psychological violence, managed to generate a public conversation about sexist violence, still traversed by stereotypes and social silence despite the advances. And put on the table usually invisible issues such as vicarious violence, which is what is exercised against sons and daughters, or how emotional abuse ends up trapping the victims: “At that moment you do not realize how serious that is. . There comes a time when you normalize it, “Carrasco said in the interview.