CaixaBank has been recognized as Ambassador of European Excellence 2019 by the Club Excellence in Management (CEG), which has valued the entity's management model, innovative and sustainable, its commitment to transformation and good practices.
In order to obtain this distinction, organizations must have the EFQM 500+ Seal in force and exceed 600 points. In 2018, CaixaBank obtained it with a score higher than 650 points, which guarantees the leadership of its quality management model and customer service in accordance with international standards. This is the second year that the entity renews this recognition as Ambassador of European Excellence by the CEG.
The EFQM 500+ European Seal of Excellence is a key tool for generating improvements in the organization, and this level of quality and excellence demonstrates CaixaBank's firm commitment
The EFQM 500+ European Seal of Excellence is a key tool for generating improvements in the organization, and this level of quality and excellence demonstrates the firm commitment of the financial entity to reach the highest quality standards. For their part, for the CEG, the ambassadors of European Excellence 2019 are the best example of the value that a model like EFQM's can generate.
The entity is the only Spanish bank with six certified business areas following the AENOR Conform benchmarks
Certified Business Model
CaixaBank is a benchmark that makes the implementation of management systems and their subsequent certification part of their competitive advantage. The entity has made a firm commitment to the certification of its business models in the different market segments, with the focus on the customer.
In fact, it is currently the only Spanish bank with six certified business areas following the AENOR Conform benchmarks: Private Banking, Premier Banking, Individual Banking, Business Banking, International Banking and Business Banking.
CaixaBank, leader in global satisfaction
At the end of the third quarter, according to the available results of the STIGA BMKS FIN study of retail clients, CaixaBank is positioned as a leader in overall satisfaction with the entity regarding its peer group, as well as in the manager's perception to offer personalized advice.
On the other hand, it stands out for its leadership position vis-à-vis the rest of the entities in the valuation of its ATMs and for being the one that most clients consider as their main bank (84.9%).
These data reaffirm the entity's commitment to offer the best customer experience, which is one of the priorities of the 2019-2021 Strategic Plan. For this, it has the most extensive physical distribution network in Spain and is a leader in digital channels. In the coming years, the entity will continue to strengthen its specialized proposal, combined with more offer and digital services.