March 8, 2021

CaixaBank, elected Best Bank in Spain 2019, by 'Euromoney' – The Province

CaixaBankhas been chosenBest Bank in Spain 2019,Best Responsible Bank in Western Europe 2019 and Best Bank Transformation in Western Europe 2019 by the British magazine 'Euromoney'. The three prizes represent arecognition of the transformation of the bankin recent years to become the leading entity in retail banking and digital banking in Spain and Portugal, and a reference in Europe in socially responsible banking.

The president of CaixaBank,Jordi Gual, considers these awards as an acknowledgment of the entity's efforts to fulfill its mission of contributing to thefinancial well-being of its clients and the progress of society: "We are convinced, by our origins and our mission, that banking responsibly is the only way to generate value in a sustainable way".

"Our long-term vision and our socially responsible banking model that incorporates social, environmental and corporate governance demands into daily business decisions has made us a reference bank in the continent," said Gual.

Gonzalo Gortázar, CEO of CaixaBank, thanked some awards that reward a business model based on specialization and quality of service, and focused on offering the best customer experience. "The quality of our equipment is allowing usadapt successfully to a changing environmentin which we continue to gain market share and new customers day by day. Today, we are the main bank for 26.3% of the Spanish retail market, "he assured.

CaixaBank is theleading entity in private banking and digital banking in Spain,with 13.7 million customers in Spain and the largest digital client base in the country, 6.1 million, of which 5.4 million are also customers in mobile banking.

Other international recognitions

These awards give continuity to an intense year of recognition for CaixaBank. In 2019, 'Global Finance' has awarded the entity asBest Bank in Spain for the fifth consecutive yearand Best Bank in Western Europe for the first time. It was also chosen Bank of the Year in Spain 2018 by the magazine 'The Banker'.

In the field of innovation and digitalization, CaixaBank has been chosen as the best private banking entity in the world for its digital communication, by the Professional 'Wealth Management (PWM)' magazine of the 'Financial Times Group'; and the most Innovative Bank in Western Europe 2019, in the 'The Innovators' awards of 'Global Finance'.

The British magazine 'Euromoney'

With 50 years of history, 'Euromoney' is recognized worldwide as a publication specializing in international banking and financial news. The'Awards for excellence'of the British publication highlight the leading entities not only for their financial profitability, but also, among other factors, for their growth, their positive evolution compared to their competitors, and their ability to adapt to changing market conditions and new needs of its customers.

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