I’m sorry you have to wait so long for your refund. Unfortunately we are still getting a lot of requests and everything is taking longer than expected. I would like to ask for your patience ». This message from agencies, travel intermediaries and airlines has been received by thousands of people who are waiting for the reimbursement of their trip canceled by the pandemic. After 16 months, there are still unreturned airline tickets. Specifically, according to the estimates of the Acave travel agency employers, the airlines they owe 150 million euros to travelers, although it is a figure well below the 450 million at the beginning of the pandemic.
Despite the fact that European legislation defends the consumer, establishing that companies